⚠️ Service Disruption: Data Collection Issue for booking.com(WEB)

Major incident Global Sources Booking
2025-11-18 10:00 CET · 4 weeks, 1 day, 23 hours, 44 minutes

Updates

Resolved

We are pleased to inform you that the issue has been fully resolved. All data on your dashboards is now up to date, and the system is operating as expected.

Thank you for your patience and understanding while we worked to resolve this issue. If you have any further questions or concerns, please don’t hesitate to reach out.

December 18, 2025 · 09:39 CET
Update

We’ve resolved the issues with Booking.com, and our team is now monitoring the system to ensure everything stays stable and properly synchronized.

All dashboard data is expected to be fully updated within the next 24 hours.

Thank you for your patience and understanding. We’ll continue to keep you informed of any further updates.

December 10, 2025 · 12:14 CET
Update

We’ve resolved the Booking.com issue on the classic platform, and all reviews for properties on classic should now be fully in sync.

We are continuing our efforts to restore support on the CXP platform.

Thank you for your patience and understanding. We will keep you updated on any further progress.

November 24, 2025 · 06:53 CET
Issue

We have observed issues in collecting data from the booking.com web source. This may lead to delays or gaps in the data displayed on your dashboards.

Our team is working diligently to resolve the issue as quickly as possible and will keep you informed with updates as we make progress.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

November 19, 2025 · 08:04 CET

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