Status - Sources

Global Sources Operational

Agoda Operational

AirBNB Operational

Booking.com Operational

Ctrip Operational

Expedia Operational

Google Operational

Hostelworld Operational

Hotels.com Operational

HRS.de Operational

Orbitz Operational

Travelocity Operational

Trip.com Operational

TripAdvisor Operational

EMEA Sources Operational

HolidayCheck Operational

Hotel.de Operational

Staycation.co Operational

TOPHotels.ru Operational

TUI Operational

Yandex.ru Operational

APAC Sources Major incident

Dianping Major incident

Fliggy Major incident

Lvmama Operational

MakeMyTrip Operational

Meituan Major incident

Qunar Operational

Traveloka Operational

Elong Major incident

Japan Sources Operational

Jalan.net Operational

Ikyu.com business Operational

Rakuten Travel Operational

Rurubu.travel Operational

Current incidents

Major incident Meituan Extractor Broken

[Issue]

Meituan updated their website and added some login protection that prevents us from getting new reviews and responses

Major incident Dianping Restaurants - Extractor Down

[Issue]

Dianping is blocking the access to the reviews for their restaurants and we have currently disabled the extractor until further notice.

Major incident Elong.com - Extractor Down

[Issue]

New reviews and responses are not provided by this source. Working on a fix.

Major incident Fliggy Extractor is down due to changes on fliggy.com website

[Issue]

We will not be getting Fliggy reviews and responses until further notice.

Past Incidents

Major incident ⚠️ Service Disruption: Data Collection Issue for tophotels.ru

[Resolved]

We are pleased to inform you that the issue has been fully resolved. All data on your dashboards is now up to date, and the system is operating as expected.

Thank you for your patience and understanding while we worked to resolve this issue. If you have any further questions or concerns, please don’t hesitate to reach out.

Incident & maintenance history

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