Booking Reviews Duplication. 40k reviews duplicated.
Major incident
Global Sources
Booking.com
2022-11-30 07:53 CEST
· 2 weeks, 13 hours, 6 minutes
Updates
Monitoring
December 14, 2022 · 17:31 CEST
99.9% of duplicates have been resolved. Issue considered to be mostly resolved. Booking has confirmed that the bugs were fixed from their end.
Monitoring
December 13, 2022 · 13:47 CEST
Booking has fixed the bug from their end. 95% of duplicates should be fixed. We recommend waiting another ~24 hours for the remaining 5% to update in the database.
Investigating
November 30, 2022 · 09:27 CEST
Issue was determined to be related to the Booking API. A ticket to Booking.com has been submitted.
Issue
November 30, 2022 · 07:55 CEST
Booking.com reviews appear twice in our hotel tool and account of the client, even if on Booking.com page they appear only once
← Back